Terms & Conditions

Effective Date:  25.06.2025

Welcome to Willow Int. By accessing or using our website and services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. Company Information

Willow Int is a UK-based business specialising in the wholesale, import, and export of Fast-Moving Consumer Goods (FMCG).

Registered Address:  27 Old Gloucester Street, London, WC1N 3AX
Company Number:  11643629

VAT:  GB357662565 

2. Use of Website

You agree to use this website for lawful purposes only. You may not use the site to:

• Violate any applicable UK or international laws.
• Distribute viruses, malware, or any harmful content.
• Attempt unauthorised access to our servers or systems.

3. Products & Pricing

All products listed are subject to availability. Prices are exclusive of VAT unless otherwise stated. We reserve the right to change prices, discontinue products, or adjust specifications at any time without prior notice.

4. Orders & Payments

• Orders are subject to acceptance and availability.
• Full payment must be made prior to dispatch unless agreed under credit terms.
• We accept bank transfer and other payment methods as specified on invoicing.
• Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Shipping & Delivery

• We deliver to UK and selected international destinations.
• Delivery times are estimates and not guaranteed.
• Risk passes to the buyer upon delivery.
• Shipping fees and terms are confirmed at the time of order.

6. Returns & Damages

• Claims for damages or shortages must be reported within 48 hours of delivery.
• Returns are accepted only for defective or incorrect goods and must be authorised by our team.
• All returns must be in original packaging and condition.

7. Intellectual Property

All content on this website (text, logos, images) is the property of Willow Int or its licensors. You may not copy, reproduce, or distribute any part without our express written consent.

8. Limitation of Liability

To the extent permitted by law, Willow Int shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability for defective goods is limited to replacement or refund.

9. Privacy Policy

We respect your privacy and handle all personal data in accordance with the UK GDPR and the Data Protection Act 2018. For full details, please see our Privacy Policy.

10. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any queries regarding these terms, please contact us at:
Email:  [email protected]
Phone:  +447908953730
Address: 27 Old Gloucester Street, London, WC1N 3AX